Frequently Asked Questions

What payment methods do you accept?

We accept PayPal, Steam Gift Cards, Amazon Gift Cards (in euros), Discord Nitro, Server Boosts, and various cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT.

Is my payment secure?

Yes, all payments are processed securely through trusted platforms. We use encrypted connections and never store your payment information.

Do you offer refunds?

We offer refunds within 24 hours if the service cannot be delivered. However, once the service is successfully delivered, refunds are not available due to the digital nature of our products.

Are there any hidden fees?

No, all prices shown are final. The amount you see is exactly what you'll pay - no additional fees or charges.

Are the accounts safe to use?

Yes, all our accounts come with lifetime warranty and anti-ban protection. We use advanced security measures to ensure account safety.

What happens if I get banned?

Our lifetime warranty covers bans - we'll replace your account free of charge. We also provide detailed guidelines on how to use the accounts safely to minimize ban risks.

How do you protect my account information?

We use end-to-end encryption for all account transfers and never store sensitive information. All communication is done through secure channels.

Can I change the account password after purchase?

Yes, you can change the password immediately after receiving the account. We recommend doing this for additional security.

How long does delivery take?

Most services are delivered instantly after payment confirmation. For custom orders, delivery typically takes 1-2 hours.

Do you offer support after purchase?

Yes, we provide 24/7 support through our Discord server. Our support team is always ready to help with any issues or questions.

What if the service doesn't work as expected?

We offer technical support and troubleshooting assistance. If we cannot resolve the issue, we'll provide a replacement or refund.

Do you offer custom services?

Yes, we can customize our services to meet your specific needs. Contact us through Discord to discuss your requirements.

What if I encounter technical issues?

Our technical support team is available 24/7 on Discord. We'll help you resolve any issues quickly and efficiently.

How do I update my mod menu?

We provide automatic updates through our secure delivery system. You'll be notified when updates are available.

What are the system requirements?

Our services work on all major platforms (Windows, macOS, Android, iOS). Specific requirements vary by service - check the service description for details.

ANDROID

If you are an Android user, you must create a Steam account. If you already have a Steam account, all we need to do is login into your account if you have already transferred your Pixel Gun account to PC.

Create Your Steam Account

IOS

We need to login through your Game Center account which is practically your Apple ID account. If you don't want to mod your main account and rather have an alt account, all you need to do is create a new Apple ID.

ACCOUNT TYPE

TELL THE ACCOUNT YOU WANT: NORMAL OR ULTRA

PAYMENT METHOD

(PAYING USING PAYPAL WILL BE MORE EASY AND YOU GET YOUR ACCOUNT FASTER)

For PayPal: pay in friends at serthkdd@gmail.com (George Rasega) once finished, send a screen of the payment here

STEAM ACCOUNT PREPARATION

PREPARE A NEW STEAM ACCOUNT OR YOUR CURRENT ONE READY:

GIVE ME USERNAME AND PASSWORD SEPARATED LIKE THIS:

« username »

« password »

EVEN IF YOU'RE A MOBILE PLAYER: YOU NEED TO GIVE ME A STEAM ACCOUNT TO MOD

MODDING FOR MOBILE

READ ELSE NO MODDING FOR YOU

1. CREATE A NEW STEAM OR GIVE YOUR MAIN ONE IT'S THE SAME
2. DO THE FIRST
3. GET A PC OR WAIT FOR A MODDER (if you have a PC launch the game on Steam click on transfer code then do what is said below)
4. GO ON YOUR PHONE ON PIXEL GUN 3D
5. GO TO YOUR SETTINGS
6. GO TO TRANSFER CODE
7. GIVE TRANSFER TO A MODDER OR ENTER IT YOURSELF ON STEAM ON PC
8. WHEN IT'S DONE, A MODDER CAN MOD YOUR MOBILE ACCOUNT (IOS OR ANDROID) FROM STEAM
9. THEN WAIT FOR HIM TO SAY « DONE » AND IT'S GOOD YOU CAN LOG ON

IMPORTANT NOTES

EVERY TIME YOU SPEAK TO A MODDER PING HIM ONCE EVERY TIME ELSE HE CAN'T SEE THE MESSAGE

AFTER YOU HAVE YOUR ACCOUNT DO A SCREEN AND UPLOAD IT IN THE VOUCHES CHANNEL: IF YOU DON'T DO THIS YOUR NOT GONNA GET THE FREE WARRANTY THAT COMES WITH YOUR ACCOUNT

IF YOU DON'T READ THIS BEFORE SPEAKING TO A MODDER YOU'RE NOT GONNA GET MODDED.

What does the lifetime warranty cover?

Our lifetime warranty covers bans, technical issues, and account problems. We'll replace or fix any issues free of charge.

How do I claim warranty support?

Contact us through Discord with your order details and the issue you're experiencing. Our support team will assist you promptly.

What's included in the premium support?

Premium support includes priority assistance, faster response times, and dedicated technical support for complex issues.

How do I get free rewards?

You can earn free rewards by participating in our Discord community, completing tasks, and referring friends. Check our Free Rewards page for details.

What free services do you offer?

We offer free mod menus, game keys, and account upgrades through our rewards program. Visit our Free Rewards page to learn more.